How do I verify my account?

At 4Poker, we are committed to compliance with Anti-Money Laundering (AML) and licensing regulations to ensure a safe and secure gaming environment for our players. Verifying your account is a necessary step in this process. Before you can complete your first withdrawal, we will need certain details from you to confirm your identity and the source of the funds in your account. This helps us protect your funds and ensure that we are paying out winnings to the correct person.

We recommend that you provide us with the necessary information as soon as you sign up to avoid delays in processing your withdrawals. In some cases, you may be contacted for additional information about the source of your funds. You can learn more about this by reading our article on Source of Wealth.

It's important to note that we take this step to prevent illegal activities such as someone using your credit card on their gaming account without your permission or knowledge, and then transferring the funds to their own bank account. We apologize for any inconvenience this may cause, but rest assured that it's all for the safety and security of your account.

• At 2,000 USD or equivalent deposits in the previous 180 days.
  • OR
• At your first withdrawal.

To complete your account verification process, you must send:

Proof of ID, which can be;

• a valid national ID.
• a valid driving license.
• a valid passport: We need to see the 2 pages and the 4 corners of the whole document. Please make sure your passport is signed before sending it. 
• or any other government-issued photo ID or residence card: you'll be prompted on our verification system Veriff to upload a photo of both sides of the document.

Proof of address, which can be;

• a valid driving license with a matching address.
• a recent utility bill - a copy of a bill (water bill, electricity bill, gas bill, council tax bill or court summons). It must not be older than 3 months and your name, address, and date of issue can be seen.
• correspondence from a central or local government authority, department, or agency.
• a recent statement or reference letter issued by a recognized credit institution.
• an official conduct certificate.
• a recent bank statement - not older than 3 months, where your name and address can be seen. (Please note that we can only accept a picture of the genuine letter or a PDF file.)
• a lease contract or agreement.
• any other government-issued document not mentioned above.

We want to have a safe gaming environment for all our players, and because of this being a requirement as per regulations, your betting account may be restricted, frozen or suspended if you do not provide the requested documents. This may also occur if we find the information you provide false or misleading.

Need a more detailed document guide? Click Document Upload Guidelines.

We’ve tried to make this a quick process that can be done using any device if there’s a camera.

We recommend you upload the documentation directly to the 4Poker Game Client, first click your Avatar to go to the settings page, you can also click the gear icon from the home screen.

1. Click 'My Account'.
2. Click the 'Verification' tab.
3. Complete Step 1 of 2 and 'Please tell us more about yourself'. Make sure this is accurate as this will be referenced later.
4. 'Submit' step 1 of 2.
5. Complete step 2 of 2 
   • You will be redirected to a secured system named Veriff. 
6. Once you've completed the steps on Veriff, please allow up to 24 hours for account verification to take effect.

We would recommend uploading your documents on the 4Poker Game Client and waiting for approval. There's no requirement to upload on the client and send documents via email, duplicating requests could lengthen the approval process.

Veriff Steps

Step 1	Step 2 - Front of ID document
Step 3 - Back of ID document	Step 4 - Take a selfie to match the ID document
Step 5 - Upload your proof of address, you can do a file upload or take a picture of the document making sure all 4 corners are visible.	Step 6 - Receive a thank you screen on both your mobile and the desktop 4Poker Game Client

The process of document verification may take up to 24 hours the most and you shall receive an email in your inbox confirming that the documents were verified.

If your documents could not be verified or further information is needed, you may need to re-upload, you’ll be notified of your next steps.

Your document might have been rejected for one of the following reasons:

• it was cropped – we couldn’t see all four corners.
• requested information was missing or the document was not relevant for the verification.
• it was blurry, unclear or unreadable.
• the details on the document didn’t match with your account details.
• it was expired or older than specified – for example, the proof of address was older than 90 days.
• the signature was missing – at the back of the credit card or on any other document that needs to be signed.
• some details appeared to be altered and not matching the original document.
• you sent us black and white copies instead of colored photographs.
• the format of document was unreadable – please note, that we accept the following formats: JPG, JPEG, PNG, BMP, TIFF, DOC, DOCX or PDF.

When sending in your documents for Verification, it's important that the entire document is visible, clear and easily readable - The picture must be in color, and all 4 corners of the document must be visible.

Pictures that are blurry and unclear cannot be accepted.

If you have received an e-mail stating that your document was rejected because of the picture being unclear, you would need to try again and ensure the picture quality is clear.

Check out our Document Upload Guidelines for more information.