Login troubleshooting (Windows)

Are your username and password (login credentials) correct?

• Try typing your login credentials rather than copy and paste them.
• Ensure there are no extra spaces before or after your login credentials.

Have you forgotten your password?

You can retrieve your password by pressing the 'Forgot Password' button in the Login window and following the instructions displayed. For more information you can check the below article:

What happens if I forget my password or want to reset it?

Does your PC meet the minimum requirements?

To use 4Poker on your computer, the following is required:

• Windows 10 1809 (2018+) with 500MB of free space
• Recommended screen resolution: 1920x1080
• 200 MB of free disk space for download and installation
• 4 GB of RAM (higher for better performance)
• GPU with up-to-date drivers is recommended

Are you using a VPN?

The use of a VPN connection or Proxy server is monitored. We reserve the right to request You to supply Us with information and/or documentation in connection with Your VPN/ Proxy server usage and We retain the right to block the User Account and funds held thereon, based on the Company’s assessment of the activity in question (Terms and Conditions, Your Obligations, Section 2.18).

Please check your account email to determine if we've contacted you about the use of a VPN as your account may be restricted pending these details.

Is the Game Client blocked by your firewall?

To ensure that your Firewall is correctly configured and allows the connection between Game Client and our server, please follow the steps below: 

• Click the start button or press the 'Windows' key.  
• Type 'Firewall' and press 'Enter'. 
• Locate '4Poker' in the 'Programs' tab. 
• Click 'Permit'. 

Is your Game Client up to date?

When a new update is available, you’ll be prompted to install it when you open your Game Client. If you have stable internet connection and encounter issues with updates and our poker client is not installing updates, please re-install our software. If the update file does not open when clicking it, please try with another web browser. To uninstall and re-install Game Client, please follow the steps below: 

• Click the start button or press the 'Windows' key. Now click Settings > Apps > Apps & Features.    
• From the list of apps select '4Poker', click the three dots, and now click 'Uninstall'.    
• After the poker client is uninstalled, you’ll need to reboot your computer.    
• Lastly, let’s reinstall the 4Poker client from the website.

After the download process is over, open the installer and follow the steps to install the Game Client. 

Need more help?

✉️ Submit a request 

To help resolve technical issues, we will need the log files from the Game Client. After reviewing them, we can determine whether there are any error messages or other factors that might cause the issue. 

To access the log files on Windows, follow these simple steps: 

• Access the Game Client and click the 3 dots at the bottom right.
• Click 'Show Logs':

• A file containing all the log files will be created with the name “Logs”. 

Now you can contact us and add the Logs file as an attachment.