I was charged twice

We never want you to stress about your funds at 4Poker. Most errors are down to human error or a disconnection from the banking system.

If you see one charge as pending and one as charged, this could be an authorization hold placed by your bank. An authorization hold is a temporary hold placed on a portion of the funds or available credit in a cardholder's account. This is usually done because the final total of a transaction is unknown at the time authorization is requested, such as at hotels or gas pumps.

To confirm if you've been charged twice:

1. Check your 'Transaction History' on your 4Poker account. Have you received two deposits or two withdrawals instead of one?
   • To check your transaction history:
     • Login to your 4Poker Account
     • Click 'Cashier'
     • Select the 'Transaction History' tab from the tabs
     • Review your recent transactions to check for discrepancies
2. If you have been charged twice on your bank statement but have not received two deposits on your 4Poker account. Please refer to I did not receive my deposit
3. If you have a record of two withdrawals on your 4Poker transactions (both should show as completed) but have not received the funds to your payment method.
   • Please check any other registered deposit methods on your account. Funds will be returned to the card they were credited from in some instances; this is called Closing the Loop. You can then select a method for any additional funds you may have one. 
   • If you have confirmed you have not received the funds, please refer to I did not receive my withdrawal.